One-Stop Shop Project

The "One-Stop Shop" project, inspired by the CNAI and created by the European Commission and funded by INTI program - Integration of Third Countries Nationals, involving eight partners from seven Member States of the European Union, has the coordination of the High Commission for Migration (ACM, IP). In this context, the ACM implemented, in 2004, the National Immigrant Support Centers, which were acknowledged as a good practice in the first edition of the Handbook on Integration for Political Decision Makers and Professionals of the European Commission.

The "One-Stop Shops" were then created, within the scope of the provision of services to immigrants in the EU countries, involving different ministries and institutions of public administration in partnership with non-governmental organizations and with the support of cultural mediators.

The Common Agenda for Integration - COM (2005) 389 final - defined as priorities: strengthening the capacity of public and private service providers to interact with third-country nationals via intercultural interpretation and translation, guidance, mediation services by immigrant communities, "One-Stop Shop" information points; and creating sustainable organizational structures for integration and diversity management.

Currently there are One-Stop Shops (CNAI) in Lisbon, Oporto and Faro.

Consult the handbook on how to implement the One-Stop-Shop project.


Alto Comissariado para as Migrações - ACM, IP
R. Álvaro Coutinho, 14
1150 - 025 Lisboa
  • Telefone:(+351) 218106100
  • Fax:(+351) 218106117

Migrant Support Line

This hotline is working from Monday to Friday between 9:00 am and 7:00 pm. Get more information here.

Service of Telephone Translation

Governo de Portugal | ACM | Alto Comissariado para as Migrações

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Bem-vindo ao novo portal do Alto Comissariado para as Migrações

Procuramos reunir aqui um conjunto de informação essencial e de interesse para os migrantes. No entanto, sabemos que este é um trabalho contínuo que nunca está terminado.

Contamos consigo para tornar este site mais completo. Se souber de alguma informação que deva ser adicionada ou corrigida, entre em contacto connosco através do acm@acm.gov.pt.