Outreach Teams

In order to be closer to the immigrants, CNAIM (National Support Centres for the Integration of Migrants (CNAIM) created Outreach Teams that, on request, go to the neighborhoods and institutions and provide specialized services in the various areas related to the lives of immigrants.

The intervention of Outreach Teams also expanded the response means of NGO's and immigrant associations, who are daily faced with situations to which they may not have or know the answer.

The services are performed by specialized technicians who seek to clarify and guide foreign nationals on various immigrant everyday issues:

 

- Regularization of residence in Portugal;

- Access to Portuguese nationality;

- Family Reunification;

- Access to Health and Education.

In situations that are more complex and that require more attention, the Outreach Teams report the situation to the National Support Centres for the Integration of Migrantes (CNAIM), taking into account the immigrant's area of residence. In these cases, an appointment is made at CNAIM Lisbon, North and Algarve.

 

The institutions that are interested in this partnership work directed to the immigrant communities should contact the ACM, I.P., via the following email address:

susana.oliveira@acm.gov.pt, by telephone: +315 218106100 or fax: + 351 218106117.

 


Leaflet on Services and Contacts of ACM, I.P.

SOS UKRAINE
https://www.acm.gov.pt/-/sos-ucrania
sosucrania@acm.gov.pt

Face-to-face service available without previous appointment
The use of a mask or visor is mandatory
You can still opt for the telephone service, through the Migrant Support Line, app My CNAIM or by e-mail

Migrant Support Line

From 5 March 2022: Monday to Friday, between 9 am and 8 pm, and on Saturday, between 9 am and 5 pm

808 257 257 (landline)

21 810 61 91 (mobile and abroad)
 

National Support Centres for the Integration of Migrants (CNAIM)

CNAIM Norte
Face-to-face service available without previous appointment
The use of a mask or visor is mandatory
Av. de França, 316
Edifício Capitólio
4050-276 Porto

Tel: 22 207 38 10
Fax: 22 207 38 17
E-mail: cnaim.norte@acm.gov.pt
From Monday to Friday, between 8 am and 5 pm

CNAIM Lisboa
Face-to-face service available without previous appointment
The use of a mask or visor is mandatory
Rua Álvaro Coutinho, 14
1150-025 Lisboa

Fax: 21 810 61 17
E-mail: cnaim.lisboa@acm.gov.pt
From Monday to Friday, between 8 am and 5 pm

CNAIM Beja
Face-to-face service available without previous appointment
The use of a mask or visor is mandatory
Edifício Administrativo do Parque de Feiras e Exposições Manuel de Castro e Brito
Av. Salgueiro Maia, s/n
7800-552 Beja

Tel: 808 257 257 | 21 810 61 91 (Migrant Support Line)
E-mail: cnaim.beja@acm.gov.pt
From Monday to Friday, between 9:00 am and 12:30 pm, and 2:00 pm and 5:30 pm

CNAIM Algarve
Face-to-face service available without previous appointment
The use of a mask or visor is mandatory
Loja do Cidadão
Mercado Municipal, 1.º Piso
Largo Dr. Francisco Sá Carneiro 8000-151 Faro

Tel: 808 257 257 | 21 810 61 91 (Migrant Support Line)
E-mail: cnaim.algarve@acm.gov.pt
From Monday to Friday, between 8:30 am and 5 pm

PO ISE:
fundos.portugal2020@acm.gov.pt

FAMI:
fundos.comunitarios@acm.gov.pt

COVID-19 vaccination: online platform for registration of foreign citizens without a SNS (National Health Service) user number

Information cards on COVID-19 vaccination:

. Arabic (ar)
. English (en)
. French (fr)
. Hindi (hi)
. Mandarin (zh)
. Nepalese (ne)
. Portuguese (pt)
. Romanian (ro)
. Russian (ro)
. Spanish (es)
. Thai (th)
. Ukrainian (uk)

If you have a SNS (National Health Service) user number, please self-schedule your appointment

If you need support with registration and/or self-scheduling, or if you are facing constraints in the process, you can contact us by e-mail: covid19@acm.gov.pt

More information about the COVID-19 vaccination

Lockdown Easing Plan: Schedule and Rules

Lockdown Easing FAQ's

Doctors of the World Portugal' Guide on COVID-19:

. Arabic (ar)
. Bengali (bn)
. English (en)
. Finnish (fi)
. French (fr)
. Fula (ff)
. German (de)
. Hebrew (he)
. Hindi (hi)
. Italian (it)
. Japanese (ja)
. Mandarin (zh)
. Mandinga (man)
. Nepali (ne)
. Netherlands (nl)
. Polish (pl)
. Portuguese (pt)
. Romanian (ro)
. Russian (ru)
. Spanish (es)
. Swedish (sv)
. Tigrinya (ti)
. Turkish (tr)
. Ukrainian (uk)
. Urdu (ur)

IOM’s information leaflet on COVID-19, in more than 30 languages.

IOM's three documents about COVID-19 for migrants, in several languages.

Migrant Support Line

This hotline is working from Monday to Friday between 9:00 am and 7:00 pm. Get more information here.

Service of Telephone Translation

Governo de Portugal | ACM | Alto Comissariado para as Migrações

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Bem-vindo ao novo portal do Alto Comissariado para as Migrações

Procuramos reunir aqui um conjunto de informação essencial e de interesse para os migrantes. No entanto, sabemos que este é um trabalho contínuo que nunca está terminado.

Contamos consigo para tornar este site mais completo. Se souber de alguma informação que deva ser adicionada ou corrigida, entre em contacto connosco através do acm@acm.gov.pt.